Terms of use.

Who these terms bind

These terms form the agreement between you and Lovisum, a private companionship and concierge service based in Mallorca, Spain. They apply the moment you use this site or send us a request, and they continue to apply to every arrangement we make together unless we agree something different with you in writing.

Where an individual written arrangement and these terms differ, the written arrangement prevails for that occasion only.

A few words, defined

Adults only

Lovisum is strictly for adults aged eighteen or over. By submitting a request you confirm that you are of legal age, that you act on your own behalf and with full capacity, and that any arrangement will be lawful, consensual and respectful of everyone involved. We may end any relationship immediately, and without refund, if this confirmation proves untrue.

The nature of what we arrange

Lovisum is a private concierge that introduces adults for company — dinners, cultural events, travel, professional occasions and quiet private evenings. Our fee is paid for our curation, coordination and discretion, and a companion's fee is paid for their time and presence. Nothing more is promised, offered or implied.

Every companion is an independent adult, not our employee or agent. Anything that may occur between adults after an introduction is their own private, consensual matter, is not part of any fee and is unrelated to any transactional service. Requests that suggest otherwise are declined, as set out in our safety commitments.

Access is by request

There is no public catalogue, no self-service account and no automatic booking. Access is granted after a personal review of each request. Our reply is an invitation to discuss, not a binding offer; an arrangement exists only once we have confirmed its details to you in writing. We may decline any request at our discretion, and we are not obliged to give a reason.

Fees, quotations and payment

Every arrangement is quoted individually according to the occasion, the location, the timing and the duration. A quotation is valid for seven days, is stated inclusive of any applicable Spanish value added tax and remains free of hidden additions. Travel, venues, tickets and comparable third-party costs are shown separately.

Unless we agree otherwise, a confirmation deposit secures the date and the balance is settled before the occasion begins, by the discreet means named in your confirmation. We do not accept payment from a third party on your behalf without prior agreement, and we do not keep your payment details.

Changes and cancellation

Plans change, and we treat that gracefully. Unless your confirmation states otherwise:

• More than 72 hours before the occasion — the deposit is transferred in full to a new date within six months.
• Between 72 and 24 hours before — half of the agreed fee remains payable, in recognition of the time reserved.
• Within 24 hours, or if you do not appear — the agreed fee remains payable.
• If we or a companion must cancel, you receive a full refund of everything paid, or an alternative you are free to decline.

Neither side is liable for a failure caused by an event beyond reasonable control — severe weather, transport disruption, illness, official restriction or comparable circumstance. In that case we will offer a new date or a refund.

Your statutory right of withdrawal

As a consumer within the European Union you generally have fourteen days to withdraw from a distance contract. Where an arrangement is made for a specific date or period, Spanish and EU consumer law (Art. 16(l) of Directive 2011/83/EU) excludes that right for leisure services reserved for a particular time. Outside that exception you may withdraw within fourteen days by an unambiguous message to hello@lovisum.com, and we will refund you without undue delay. If you ask us to begin before the period ends, you owe a proportionate amount for what has already been provided.

How we expect everyone to behave

Everyone within the Lovisum circle is treated with dignity. Punctuality, sobriety within reason, considerate manners and respect for agreed boundaries are simply expected of a guest, and companions are held to the same standard.

Behaviour that is unlawful, coercive, degrading, or that endangers a companion, a guest or a member of the public ends the relationship immediately, without refund, and — where appropriate — is reported to the competent authorities. A companion may end an occasion at any moment if a boundary is crossed, and the fee remains payable in full.

Venues, travel and other providers

Restaurants, hotels, transport, charters and other third-party services remain subject to their own terms, prices and cancellation rules. We arrange and coordinate on your behalf with care, but we are not the operator of those services and cannot be responsible for their performance.

Discretion, in both directions

We hold the fact and the content of every arrangement in the strictest confidence, subject only to what the law requires. You agree to treat the identity and privacy of any companion with the same discretion: no photography, no recording, no publication and no reference on social media or elsewhere without their explicit, prior consent. This obligation continues indefinitely, and a breach may give rise to claims by the companion as well as by us.

Acceptable use of this site

Please use this site as intended. Automated collection of its content, attempts to probe or circumvent its security, deliberate overloading of the request form and the impersonation of another person are not permitted, and we may restrict access where we detect them. We keep no readable IP addresses for this purpose; see our privacy statement.

Intellectual property

The Lovisum name, wordmark, monogram, site design, photography, typography choices and written content are our property or are licensed to us, and may not be copied, reproduced, adapted or used commercially without our prior written permission. Nothing on this site transfers any right of use beyond ordinary private viewing.

Liability, honestly stated

We take considerable care in every introduction, yet we cannot guarantee any particular outcome of a private occasion between adults, nor the conduct of an independent companion or of a third-party venue. To the extent permitted by law, our liability for any arrangement is limited to the fees you have paid to Lovisum for that arrangement, and we are not liable for indirect or consequential loss.

Nothing in these terms limits liability that cannot lawfully be limited — including liability for intent, gross negligence, death or personal injury, or any mandatory consumer right you enjoy in your country of residence.

If something disappoints you

Please tell us quickly and directly at hello@lovisum.com, ideally within fourteen days of the occasion. We acknowledge every complaint within two working days, investigate personally and propose a remedy — a correction, a partial or full refund, or a further occasion — before any formal step becomes necessary.

Governing law and jurisdiction

These terms are governed by Spanish law. Any dispute that cannot be resolved privately shall be brought before the competent courts of Palma de Mallorca, without prejudice to the mandatory consumer protections and the right to sue in the courts of your own domicile where applicable law grants it.

Severability and assignment

Should any provision of these terms be or become invalid, the remainder stays in force and the invalid provision is replaced by what the parties would reasonably have agreed. Your arrangement is personal to you and may not be transferred to another person without our consent.

Changes to these terms

We may update these terms as our service develops. The version published here is always the current one, and a material change is reflected in the revised date above. Any arrangement already confirmed remains governed by the terms in force when it was confirmed.

Speaking with us

Questions about these terms are genuinely welcome at hello@lovisum.com, or through our contact page. Every message is read personally and answered on your terms.